WORKSHOP FOREMAN - Service/workshop Auto Dealer Industry - Durbanville / Cape Town

Introduction To lead, manage, and control the day-to-day operations of the workshop, ensuring efficient workflow, optimal technician productivity, and the highest standards of vehicle repair quality. The Workshop Foreman is responsible for ensuring compliance with OEM standards and technical procedures, while maintaining a strong focus on customer satisfaction, turnaround times, a.nd overall workshop performance.

To lead, manage, and control the day-to-day operations of the workshop, ensuring efficient workflow,Durbanville - CPT

Duties & Responsibilities KEY RESPONSIBILITIES

Allocate repair jobs to technicians according to skills, workload, and job complexity. Supervise and support technicians throughout the repair process. Provide technical assistance and advanced diagnostics on complex repairs. Conduct quality control inspections on completed repairs. Test-drive vehicles and perform final quality checks before vehicles proceed to the wash bay. Ensure repairs are completed within prescribed OEM standards and timeframes. Monitor workshop productivity, efficiency, labour utilisation, and comeback rates. Identify and resolve technical and operational issues. Ensure compliance with OEM procedures, dealership policies, and technical standards. Maintain workshop health, safety, housekeeping, and tool-control standards. Liaise with Service Advisors, Parts Department, Service Manager, and other departments. Assist with warranty claims, technical reports, and OEM technical requirements. Mentor and develop technicians, apprentices, and junior workshop staff. Monitor technician performance and identify training requirements. Assist the Service Manager with the overall daily operation of the workshop.

Desired Experience & Qualification MINIMUM REQUIREMENTS

Matric / Grade 12. Qualified Motor Mechanic – Trade Test Certificate (Essential). Minimum 5 years' experience as a Motor Technician, preferably in a dealership environment. Minimum 2 years' experience as a Workshop Foreman, Supervisor, or Leading Technician. Strong diagnostic and troubleshooting experience. OEM diagnostic equipment experience. Franchise/OEM dealership experience advantageous. Valid South African Driver's Licence. Computer literate. Experience with DMS systems such as Kerridge, Evolve, Drive, or similar. Clear criminal record.

KEY SKILLS & COMPETENCIES

Strong technical and diagnostic skills. Proven workshop leadership ability. Excellent communication and interpersonal skills. Strong problem-solving and decision-making skills. Ability to manage pressure and meet deadlines. Good planning and time-management skills. Strong attention to detail. Quality and customer-service focused. Ability to motivate, mentor, and manage a technical team.

KEY PERFORMANCE AREAS

Workshop productivity and efficiency. Technician utilisation and performance. Job turnaround times. Repair quality and technical accuracy. Reduction of comebacks and repeat repairs. OEM compliance. Customer satisfaction and CSI. Health, safety, and housekeeping standards. Staff development and training.

Package & Remuneration REMUNERATION & BENEFITS

Basic Salary: R25,000 – R35,000 per month, depending on experience and brand.

Additional benefits may include:

Production / performance incentives Provident Fund Medical Aid Company benefits

Only candidates with relevant automotive dealership workshop experience will be considered.