Wellness Advisor - Clicks Baywest Mall

Introduction To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. Duties & Responsibilities Job Objectives:To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability. To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales. To prevent wastage in own area by adhering to stock rotation principles. To prevent stock losses by following all risk management policies and principles.To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.To implement product merchandising by following the merchandising guidelines and procedures.To adhere to all store standard operating procedures.To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.Knowledge:Desirable: Basic health, fitness and supplements product knowledge Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)Skills:Essential: Good communication and interaction skills Customer and service orientation Selling skillsMerchandising skillsDesirable: Basic computer literacyCompetencies:Essential:Relating and Networking Persuading and InfluencingDelivering Results and Meeting Customer ExpectationsDesirable:Following Instructions and ProceduresPresenting and Communicating Information Achieving Personal Work Goals and Objectives Desired Experience & Qualification Experience:Essential:At least 1 year related experienceSelling skills; customer related trainingDesirable:Experience working with sports nutrition and vitamin related products Education:Essential: Matric (Maths 50%/Maths Lit 50%, English 50%)Desirable: Sports / fitness / nutrition qualification Contractual Hours:38 - 40hrs Kindly note only applicants who meet the minimum requirements will be contacted.All positions will be filled in accordance with our Employment Equity plan.