Introduction Purpose of the Role:
Reporting to the Customer Contact Supervisor, the successful applicant will provide a
support service for customers in the area. This role is integral as it is the first point of
contact for the customer. This role is to assist CHEP in building and maintaining solid
relationships with the customer base.
Duties & Responsibilities Responsibilities include:
General administration and client account reconciliations (query resolution process),
inclusive of Debit Authorisations, THAAs
Reconciling of accounts
Credit balance investigations.
Accurate filing of client documentation
Managing of suspended and rejected movements
Logging of necessary Salesforce cases.
Logging Collection / Return orders when needed.
Log necessary escalations to the business via Salesforce
Submitting of weekly updates to Team Leader and Supervisor for CHEP management
Ensuring all queries are addressed and resolved in accordance with the Business Rules.
Entertain a good customer relationship and escalate all relevant issues to CHEP
management.
Checking of inbound documents validity – equipment, quantities etc.
Outbound process – record keeping
Facilitating 1-4-1 exchanges
Identify 1-4-1 exchange clients to be converted Transfer clients where possible. (If
applicable)
Yard duties include pallet sorting, inspection of pallet quality and reporting any problems.
Stock counts and reconciling of the counts
Issues orders
Escalate all noncompliance issues to CHEP
Liaise with problem customers to recover outstanding balances.
Any other reasonable tasks as delegated by CHEP Management
Desired Experience & Qualification Ideal Candidate Requirements:
Matric & a Diploma essential, preferably studying towards a business-related Degree.
Manual Drivers Licence
3-5 years Basic Accounts & Reconciliation, including general office duties
3 years Customer Service Experience
Analytical Skills
Excellent communication skills at all levels
Knowledge of Salesforce, myCHEP would be an advantage; proficiency in Word & Excel is
preferable.
Team Players who are systematic, accurate, patient and service-orientated will be the best
suited to handle this position.
#LI-RM1
Sourced from external listing
CHEP South Africa (Pty) Ltd
Sourced from PNet