<p>🚨 <strong>URGENT HIRING | Technical Support Specialist / Engineer</strong> 🚨</p><p>📍 <strong>Location:</strong> Stellenbosch, Cape Town</p><p>💰 <strong>Rate:</strong> R131.25 per hour</p><p>📄 <strong>Contract:</strong> 3 Months</p><p><br></p><p>Our client is urgently seeking a <strong>Technical Support Specialist / Engineer</strong> to support the <strong>SEM Hypercare phase</strong> following the national system go-live. The role will provide <strong>frontline technical support to 480 sales representatives nationwide</strong> using the Sales Execution Management (SEM) platform.</p><p><br></p><p>Key Responsibilities</p><p>• Monitor, triage and resolve <strong>SEM incidents (P1–P3)</strong></p><p>• Provide <strong>first-line technical support</strong> to SEM users</p><p>• Log and manage incidents in <strong>ServiceNow (SNOW)</strong></p><p>• Support field teams with <strong>mobile device troubleshooting</strong></p><p>• Escalate complex issues to the relevant technical teams</p><p><br></p><p>Requirements</p><p>✔ Experience with <strong>SEM / SFA tools or field sales systems</strong></p><p>✔ Strong <strong>technical troubleshooting skills</strong></p><p>✔ <strong>ServiceNow experience advantageous</strong></p><p>✔ Ability to work in a <strong>high-pressure support environment</strong></p><p>📩 <strong>Apply now or send your CV to:</strong> [insert email]</p><p>⚡ <strong>Immediate availability preferred</strong></p>
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Quest Staffing Solutions
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