OverviewThis role is best suited for a technically capable, curious, and dependable operations professional who enjoys understanding how systems connect, troubleshooting technical issues, and supporting the tools that power a fast-moving business. You will help monitor, support, and improve the software ecosystem behind the client's daily operations, including SaaS platforms, API integrations, cloud-hosted servers, backend workflows, automations, and internal business tools.Schedule:8:30 AM to 5:00 PM MST. Monday - Friday with 30 min unpaid break (may slightly change depending on what's agreed during the interview)ResponsibilitiesLearn and understand the client’s internal systems, workflows, and operational processesProvide temporary systems coverage during July, followed by ongoing technical operations and integrations supportSupport and troubleshoot API integrations between business platformsMonitor backend systems and identify operational or technical issuesAssist with administration and maintenance of DigitalOcean virtual serversHelp maintain and support platforms such as: HubSpot, Zuper, Yeti, Google Workspace, and related operational and internal business toolsDiagnose automation failures, sync issues, API errors, workflow interruptions, and backend system issuesReview logs, alerts, and system behavior to identify root causesPerform basic configuration updates and light scripting adjustments when neededRead, understand, and make minor updates to Python scripts where appropriateCoordinate with vendors, technical partners, or internal stakeholders when escalation is requiredCreate and maintain documentation for systems, processes, workflows, and troubleshooting proceduresCommunicate clearly with internal teams regarding system status, issue resolution, timelines, and next stepsHelp ensure business continuity by keeping critical tools, integrations, and workflows operating reliablyRequirementsExperience supporting SaaS platforms and cloud-based business systemsFamiliarity with APIs, webhooks, integrations, and automation workflowsBasic to intermediate Python knowledgeComfortable reading and understanding Python scriptsFamiliarity with Linux environments and cloud-hosted serversExperience with DigitalOcean, AWS, or comparable cloud platforms preferredStrong analytical, troubleshooting, and problem-solving skillsAbility to independently investigate technical issues and identify practical solutionsStrong written and verbal English communication skillsStrong documentation, organization, and attention to detailComfortable working in a fast-paced operational environmentAbility to learn new systems quickly and work independentlyNice to HavePrevious experience in technical operations, systems coordination, integrations support, or platform administrationHubSpot or similar CRM administration experienceExperience with workflow automation toolsIT helpdesk or technical support experienceExperience documenting technical systems, troubleshooting steps, and internal processesExperience using AI-assisted coding tools such as ChatGPT, GitHub Copilot, or similar toolsExperience supporting field service, home service, logistics, scheduling, or operations-focused businessesFamiliarity with Zuper, Yeti, or similar operational platformsYou are a strong fit for this role if you:Enjoy troubleshooting systems, integrations, and operational workflowsCan move between technical details and business context comfortablyAsk plenty of questions to understand the real problem before jumping to a fixCan turn vague requests into practical next stepsAre comfortable providing timelines, updates, and progress reportsStay organized while managing multiple tools, issues, and prioritiesAre curious, engaged, and eager to learn how things workCommunicate calmly and clearly with both technical and non-technical stakeholdersTake ownership of problems and follow them through to resolutionIndependent Contractor PerksPermanent work from homeImmediate hiringHealth Insurance Coverage for eligible locationsNotePlease click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.56690880909
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OverviewThis role is best suited for a technically capable, curious, and dependable operations professional who enjoys understanding how systems connect, troubleshooting technical issues, and supporting the tools that power a fast-moving business. You will help monitor, support, and improve the software ecosystem behind the client's daily operations, including SaaS platforms, API integrations, cloud-hosted servers, backend workflows, automations, and internal business tools.Schedule:8:30 AM to 5:00 PM MST. Monday - Friday with 30 min unpaid break (may slightly change depending on what's agreed during the interview)ResponsibilitiesLearn and understand the client’s internal systems, workflows, and operational processesProvide temporary systems coverage during July, followed by ongoing technical operations and integrations supportSupport and troubleshoot API integrations between business platformsMonitor backend systems and identify operational or technical issuesAssist with administration and maintenance of DigitalOcean virtual serversHelp maintain and support platforms such as: HubSpot, Zuper, Yeti, Google Workspace, and related operational and internal business toolsDiagnose automation failures, sync issues, API errors, workflow interruptions, and backend system issuesReview logs, alerts, and system behavior to identify root causesPerform basic configuration updates and light scripting adjustments when neededRead, understand, and make minor updates to Python scripts where appropriateCoordinate with vendors, technical partners, or internal stakeholders when escalation is requiredCreate and maintain documentation for systems, processes, workflows, and troubleshooting proceduresCommunicate clearly with internal teams regarding system status, issue resolution, timelines, and next stepsHelp ensure business continuity by keeping critical tools, integrations, and workflows operating reliablyRequirementsExperience supporting SaaS platforms and cloud-based business systemsFamiliarity with APIs, webhooks, integrations, and automation workflowsBasic to intermediate Python knowledgeComfortable reading and understanding Python scriptsFamiliarity with Linux environments and cloud-hosted serversExperience with DigitalOcean, AWS, or comparable cloud platforms preferredStrong analytical, troubleshooting, and problem-solving skillsAbility to independently investigate technical issues and identify practical solutionsStrong written and verbal English communication skillsStrong documentation, organization, and attention to detailComfortable working in a fast-paced operational environmentAbility to learn new systems quickly and work independentlyNice to HavePrevious experience in technical operations, systems coordination, integrations support, or platform administrationHubSpot or similar CRM administration experienceExperience with workflow automation toolsIT helpdesk or technical support experienceExperience documenting technical systems, troubleshooting steps, and internal processesExperience using AI-assisted coding tools such as ChatGPT, GitHub Copilot, or similar toolsExperience supporting field service, home service, logistics, scheduling, or operations-focused businessesFamiliarity with Zuper, Yeti, or similar operational platformsYou are a strong fit for this role if you:Enjoy troubleshooting systems, integrations, and operational workflowsCan move between technical details and business context comfortablyAsk plenty of questions to understand the real problem before jumping to a fixCan turn vague requests into practical next stepsAre comfortable providing timelines, updates, and progress reportsStay organized while managing multiple tools, issues, and prioritiesAre curious, engaged, and eager to learn how things workCommunicate calmly and clearly with both technical and non-technical stakeholdersTake ownership of problems and follow them through to resolutionIndependent Contractor PerksPermanent work from homeImmediate hiringHealth Insurance Coverage for eligible locationsNotePlease click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.56690880909
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