About UsHalo Recruiting is a white-glove recruiting firm helping U.S. companies access elite global talent for 80% less than domestic equivalents. We recruit, screen, and rigorously vet top-tier remote workers based in the Philippines to work as full-time embedded team members within your business. Our candidates are 100% English-fluent, university-educated, and have years of corporate experience from top-tier brands like Google, KPMG, PwC, Canva, Mercedes-Benz, Exxon, Amazon and Deloitte, to name a few.Escalations Engineer (L3 – Advanced Support | MSP Environment)Schedule: 8am–5pm or 9am–6pm ESTEmployment Type: Starts as an independent contractor role, with a clear pathway to full-time EoR employment after 6 months (based on performance and mutual fit)Salary Range: $5,500 - $6,500 per monthOverview We’re hiring an experienced Escalations Engineer to serve as the highest level of technical support for complex, business-critical incidents. This role is highly reactive and requires someone who can step into chaotic situations, restore operations quickly, and ensure long-term stability.This is a client-facing role supporting mid-market environments (200–1500+ users), requiring both technical depth and strong communication skills.Key Responsibilities· Take ownership of critical escalations (L3) involving infrastructure, networking, and cloud environments· Respond to major incidents (e.g., full client outages, server failures, infrastructure breakdowns) and drive resolution end-to-end· Perform advanced troubleshooting across:o Networkingo Servers (on-prem & cloud)o Microsoft 365 (SharePoint, MFA, SSO)o Backup and disaster recovery systems· Lead root cause analysis and implement preventive solutions· Coordinate with internal teams (Service Desk, NOC, CIOs, Account Managers) to resolve issues efficiently· Provide clear, structured client communication during incidents (status updates, resolution confirmation, validation)· Document incidents, fixes, and preventive measures thoroughly· Ensure proper post-resolution validation and testingWhat Success Looks Like· You can walk into a broken environment and get systems back online fast· You don’t just fix issues—you make sure they don’t happen again· You communicate clearly under pressure and keep stakeholders aligned· You take ownership, even in messy, high-stakes situationsRequired Experience & Skills· Strong experience in an MSP environment (non-negotiable)· Proven background handling large-scale environments (200–1500+ users)· Hands-on experience with:o Networking & infrastructure troubleshootingo Windows servers (on-prem & cloud)o Microsoft 365 ecosystemo Backup & recovery solutions· Experience supporting major outages / critical incidents· Familiarity with both public and private cloud environments· Strong understanding of change management and escalation processes· Excellent client-facing communication skillsNice to Have· Experience supporting US or UK-based MSP clients· Exposure to healthcare environments· Experience handling multi-site / complex infrastructuresWork Setup & Expectations· Schedule: 8am–5pm or 9am–6pm EST (with flexibility)· May require extended hours during critical outages· Fully remote (South Africa-based)Must have:o Reliable high-speed interneto Backup power (load shedding ready)o Professional remote setup (camera, headset)
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About UsHalo Recruiting is a white-glove recruiting firm helping U.S. companies access elite global talent for 80% less than domestic equivalents. We recruit, screen, and rigorously vet top-tier remote workers based in the Philippines to work as full-time embedded team members within your business. Our candidates are 100% English-fluent, university-educated, and have years of corporate experience from top-tier brands like Google, KPMG, PwC, Canva, Mercedes-Benz, Exxon, Amazon and Deloitte, to name a few.Escalations Engineer (L3 – Advanced Support | MSP Environment)Schedule: 8am–5pm or 9am–6pm ESTEmployment Type: Starts as an independent contractor role, with a clear pathway to full-time EoR employment after 6 months (based on performance and mutual fit)Salary Range: $5,500 - $6,500 per monthOverview We’re hiring an experienced Escalations Engineer to serve as the highest level of technical support for complex, business-critical incidents. This role is highly reactive and requires someone who can step into chaotic situations, restore operations quickly, and ensure long-term stability.This is a client-facing role supporting mid-market environments (200–1500+ users), requiring both technical depth and strong communication skills.Key Responsibilities· Take ownership of critical escalations (L3) involving infrastructure, networking, and cloud environments· Respond to major incidents (e.g., full client outages, server failures, infrastructure breakdowns) and drive resolution end-to-end· Perform advanced troubleshooting across:o Networkingo Servers (on-prem & cloud)o Microsoft 365 (SharePoint, MFA, SSO)o Backup and disaster recovery systems· Lead root cause analysis and implement preventive solutions· Coordinate with internal teams (Service Desk, NOC, CIOs, Account Managers) to resolve issues efficiently· Provide clear, structured client communication during incidents (status updates, resolution confirmation, validation)· Document incidents, fixes, and preventive measures thoroughly· Ensure proper post-resolution validation and testingWhat Success Looks Like· You can walk into a broken environment and get systems back online fast· You don’t just fix issues—you make sure they don’t happen again· You communicate clearly under pressure and keep stakeholders aligned· You take ownership, even in messy, high-stakes situationsRequired Experience & Skills· Strong experience in an MSP environment (non-negotiable)· Proven background handling large-scale environments (200–1500+ users)· Hands-on experience with:o Networking & infrastructure troubleshootingo Windows servers (on-prem & cloud)o Microsoft 365 ecosystemo Backup & recovery solutions· Experience supporting major outages / critical incidents· Familiarity with both public and private cloud environments· Strong understanding of change management and escalation processes· Excellent client-facing communication skillsNice to Have· Experience supporting US or UK-based MSP clients· Exposure to healthcare environments· Experience handling multi-site / complex infrastructuresWork Setup & Expectations· Schedule: 8am–5pm or 9am–6pm EST (with flexibility)· May require extended hours during critical outages· Fully remote (South Africa-based)Must have:o Reliable high-speed interneto Backup power (load shedding ready)o Professional remote setup (camera, headset)
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Halo Recruiting
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