Senior Infrastructure Engineer

Job Purpose:The Senior Engineer is responsible for the design, stability, security, and continuous improvement of Hawksford’s global infrastructure platforms. Working closely with the Associate Director, this role provides senior-level technical leadership, ensuring infrastructure services are resilient, secure, and aligned to business needs.The role contributes hands-on expertise across infrastructure operations and projects, supports global offices, and acts as a technical escalation point for complex issues. The Senior Engineer plays a key role in driving best practice, improving reliability, and mentoring junior engineers.The role will require travel to Hawksford’s global offices to support infrastructure integration projects, deployments, and major initiatives where hands-on technical presence is required.Principal Accountabilities: - Infrastructure & OperationsAct as a senior technical authority for global infrastructure platforms, with a strong focus on Microsoft technologies, including Azure, Microsoft 365, identity, endpoint, and security services.Ensure high availability, performance, and resilience of the global infrastructure estate.Design, implement, and support Azure-based infrastructure, including networking, identity, compute, and security controls.Maintain and improve infrastructure monitoring, alerting, and operational readiness.Ensure business requirements for operations, backup, and disaster recovery are met and regularly validated.Incident & Problem ManagementAct as an escalation point for major incidents and complex technical problems, leading root cause analysis and remediation.Work with internal teams and external vendors to resolve issues efficiently and minimise business impact.Identify recurring issues and drive long-term engineering solutions to prevent reoccurrence.Projects, Integrations & ChangeLead or contribute to infrastructure projects, including office integrations, cloud migrations, security enhancements, and global rollouts.Travel to regional and international offices as required to support integration projects, deployments, and critical infrastructure work.Ensure infrastructure changes follow approved change, security, and governance processes.Review and contribute to technical designs, proposals, and external supplier solutions.Security, Compliance & RiskEnsure infrastructure platforms meet security standards, compliance requirements, and internal policies.Maintain Microsoft security capabilities, including Microsoft Defender, Data Loss Prevention (DLP), identity protection, and endpoint security.Support vulnerability remediation, patching strategies, and continuous security improvement across global systems.Ensure physical security controls for Asia offices and infrastructure areas are appropriate and maintained.Documentation & KnowledgeMaintain accurate and up-to-date technical documentation for infrastructure systems, processes, and procedures.Promote knowledge sharing and operational consistency across global teams.Such other duties as the management may at times reasonably require. This job description is a guide to the principal, current duties of the job. It does not form part of the contract of employment.Skills, Knowledge & ExperienceStrong hands-on experience with Microsoft technologies, including:Azure (core services, networking, identity, security)Microsoft 365 (Exchange, SharePoint, Teams, Intune)Microsoft Defender (endpoint, identity, cloud)Data Loss Prevention (DLP) and information protectionExposure to or implementation of Microsoft Copilot capabilitiesSolid understanding of enterprise infrastructure across network, server, cloud, and end-user computing environments.Proven ability to troubleshoot and resolve complex technical issues.Experience supporting infrastructure in global or multi-site environments.Personal AttributesGreat customer serviceWillingness to learn and growThe ability to think logicallyA mindset towards technical, analytical and problem-solving skillsExcellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solutionStrong ability to follow documented procedures, prioritise tasks, and self-manage workloadGood understanding of basic IT Principles across Network, Server, and Desktop environmentsAble to work as a part of the team toward common goalsA strong customer focusPunctuality / Accuracy / Attention to detailOur Office CharterFive simple behavioural promises that will create an amazing and highly productive working environment at Hawksford.No HierarchyWe all have an equal right to enjoyment and use of all spaces, regardless of job level or departmentHave FunBe happy and never be afraid to laugh, enjoy yourself, and create magic moments for othersSay HiThe office is designed for interaction, so be proactive to build new relationships and spread positive energy on your wayRespect EveryoneWe are all different, and that’s a good thing! Be patient, kind and appreciative of these differencesBe FlexibleBring a positive attitude with you into the office, and always be receptive to change

Show more

Show less

Job Purpose:The Senior Engineer is responsible for the design, stability, security, and continuous improvement of Hawksford’s global infrastructure platforms. Working closely with the Associate Director, this role provides senior-level technical leadership, ensuring infrastructure services are resilient, secure, and aligned to business needs.The role contributes hands-on expertise across infrastructure operations and projects, supports global offices, and acts as a technical escalation point for complex issues. The Senior Engineer plays a key role in driving best practice, improving reliability, and mentoring junior engineers.The role will require travel to Hawksford’s global offices to support infrastructure integration projects, deployments, and major initiatives where hands-on technical presence is required.Principal Accountabilities: - Infrastructure & OperationsAct as a senior technical authority for global infrastructure platforms, with a strong focus on Microsoft technologies, including Azure, Microsoft 365, identity, endpoint, and security services.Ensure high availability, performance, and resilience of the global infrastructure estate.Design, implement, and support Azure-based infrastructure, including networking, identity, compute, and security controls.Maintain and improve infrastructure monitoring, alerting, and operational readiness.Ensure business requirements for operations, backup, and disaster recovery are met and regularly validated.Incident & Problem ManagementAct as an escalation point for major incidents and complex technical problems, leading root cause analysis and remediation.Work with internal teams and external vendors to resolve issues efficiently and minimise business impact.Identify recurring issues and drive long-term engineering solutions to prevent reoccurrence.Projects, Integrations & ChangeLead or contribute to infrastructure projects, including office integrations, cloud migrations, security enhancements, and global rollouts.Travel to regional and international offices as required to support integration projects, deployments, and critical infrastructure work.Ensure infrastructure changes follow approved change, security, and governance processes.Review and contribute to technical designs, proposals, and external supplier solutions.Security, Compliance & RiskEnsure infrastructure platforms meet security standards, compliance requirements, and internal policies.Maintain Microsoft security capabilities, including Microsoft Defender, Data Loss Prevention (DLP), identity protection, and endpoint security.Support vulnerability remediation, patching strategies, and continuous security improvement across global systems.Ensure physical security controls for Asia offices and infrastructure areas are appropriate and maintained.Documentation & KnowledgeMaintain accurate and up-to-date technical documentation for infrastructure systems, processes, and procedures.Promote knowledge sharing and operational consistency across global teams.Such other duties as the management may at times reasonably require. This job description is a guide to the principal, current duties of the job. It does not form part of the contract of employment.Skills, Knowledge & ExperienceStrong hands-on experience with Microsoft technologies, including:Azure (core services, networking, identity, security)Microsoft 365 (Exchange, SharePoint, Teams, Intune)Microsoft Defender (endpoint, identity, cloud)Data Loss Prevention (DLP) and information protectionExposure to or implementation of Microsoft Copilot capabilitiesSolid understanding of enterprise infrastructure across network, server, cloud, and end-user computing environments.Proven ability to troubleshoot and resolve complex technical issues.Experience supporting infrastructure in global or multi-site environments.Personal AttributesGreat customer serviceWillingness to learn and growThe ability to think logicallyA mindset towards technical, analytical and problem-solving skillsExcellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solutionStrong ability to follow documented procedures, prioritise tasks, and self-manage workloadGood understanding of basic IT Principles across Network, Server, and Desktop environmentsAble to work as a part of the team toward common goalsA strong customer focusPunctuality / Accuracy / Attention to detailOur Office CharterFive simple behavioural promises that will create an amazing and highly productive working environment at Hawksford.No HierarchyWe all have an equal right to enjoyment and use of all spaces, regardless of job level or departmentHave FunBe happy and never be afraid to laugh, enjoy yourself, and create magic moments for othersSay HiThe office is designed for interaction, so be proactive to build new relationships and spread positive energy on your wayRespect EveryoneWe are all different, and that’s a good thing! Be patient, kind and appreciative of these differencesBe FlexibleBring a positive attitude with you into the office, and always be receptive to change