Senior ICT Change Manager

Introduction DLK Group is seeking a Change Manager to support adoption of a Contract Management Intake Hub and Risk Management Dashboard. You will prepare affected teams for new processes, support users during rollout and contribute to a sustainable handover.

This opportunity is suited to an independent consultant who works across multiple engagements. The hours and capacity required may vary during planning, training, testing and go-live. You will need to be available for agreed stakeholder sessions and key rollout activities.

Duties & Responsibilities

Identifying stakeholder groups and assessing the impact of the new processes. Developing communication, training and adoption plans for both workstreams. Engaging business owners, contract managers, administrators and change advocates. Preparing user communications, guides and training materials. Facilitating demonstrations, training and readiness activities. Supporting user acceptance testing, the pilot, go-live and knowledge transfer. Gathering feedback and tracking adoption issues.

Desired Experience & Qualification

A bachelor’s degree in Organisational Psychology, Human Resources, Business Management, Communications or a related field. Prosci Change Management Certification, Certified Change Management Professional (CCMP) certification, or an equivalent recognised change management certification. Proven experience managing change for digital systems or business process improvement initiatives. Strong stakeholder engagement, facilitation, communication and training skills. The capacity to meet agreed project commitments alongside any other engagements. Public sector or Microsoft 365 implementation experience will be an advantage.

Benefits

Hybrid working arrangement in Cape Town. Flexibility to work on other engagements alongside this assignment, subject to meeting agreed project commitments. Opportunity to support adoption of two practical digital solutions. ​Work across stakeholder engagement, training, user readiness and rollout.