REMOTE6 MONTH CONTRACTOverviewWe’re seeking an experienced Implementation Specialist to lead the delivery and optimisation of enterprise Customer Data Platform (CDP) and Customer Identity & Access Management (CIAM) capabilities across a large-scale omnichannel environment.This role sits at the intersection of customer data, identity management, compliance, automation, and digital experience, driving the implementation of scalable, secure, and real-time customer data solutions that support personalisation, loyalty, marketing activation, and compliant data governance.The successful candidate will combine strong SAP CDP expertise with CIAM and integration experience, operating within a modern automation-first delivery environment.Key ResponsibilitiesSAP CDP DeliveryLead end-to-end SAP CDP implementations across onboarding, profile unification, activation, and data orchestrationDesign data models, identity resolution rules, deduplication logic, and golden record strategiesConfigure real-time and near-real-time data pipelines and integrationsDefine data quality standards, monitoring frameworks, and governance controlsProduce delivery artefacts including data dictionaries, integration specifications, deployment plans, and operational documentationSAP CDC / CIAMImplement customer registration, authentication, MFA, social login, and consent management solutionsConfigure preference management and customer identity flowsEnsure consent propagation and synchronisation across downstream systems and platformsSupport secure identity and access management aligned to enterprise architecture standardsCompliance & GovernanceImplement and support data protection controls aligned to:PoPIAPAIAECTADrive encryption, masking, tokenisation, retention, suppression, and audit-ready governance practicesPartner with Legal, Risk, Security, and Data Governance stakeholdersCustomer Engagement & Marketing ActivationSupport loyalty, rewards, segmentation, and customer engagement initiativesIntegrate customer profiles and audiences into marketing automation platformsEnable personalisation and real-time customer activation use casesAutomation & DevOpsDrive automation-first delivery practices using CI/CD and configuration-as-code principlesImplement automated testing, schema validation, and deployment pipelinesSupport GitOps-based configuration and release management practicesStakeholder EngagementWork closely with architects, engineering teams, compliance stakeholders, and business leadershipTranslate architectural designs into executable delivery plansProvide clear communication around delivery progress, risks, and dependenciesRequired Experience & SkillsTechnical ExperienceStrong hands-on experience with SAP Customer Data Platform (SAP CDP) – mandatoryExperience with SAP CDC / Gigya or broader CIAM platformsStrong understanding of:Identity resolutionReal-time data processingAPI integrationsEvent-driven architecturesConsent and preference managementExperience with CI/CD tooling, automation, and configuration-as-code practicesFamiliarity with security protocols, OAuth2/OIDC, RBAC, encryption, and governance controlsKnowledge of data quality, schema management, and data governance practicesPreferred BackgroundRetail, FMCG, ecommerce, loyalty, or customer engagement platform experienceExposure to marketing automation and customer activation ecosystemsSAP Customer Data certifications advantageousQualificationsDegree in Computer Science, Information Technology, Data Engineering, or related field5+ years’ experience within data platform, CDP, CIAM, or integration delivery environmentsStrong working knowledge of South African data protection legislation
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REMOTE6 MONTH CONTRACTOverviewWe’re seeking an experienced Implementation Specialist to lead the delivery and optimisation of enterprise Customer Data Platform (CDP) and Customer Identity & Access Management (CIAM) capabilities across a large-scale omnichannel environment.This role sits at the intersection of customer data, identity management, compliance, automation, and digital experience, driving the implementation of scalable, secure, and real-time customer data solutions that support personalisation, loyalty, marketing activation, and compliant data governance.The successful candidate will combine strong SAP CDP expertise with CIAM and integration experience, operating within a modern automation-first delivery environment.Key ResponsibilitiesSAP CDP DeliveryLead end-to-end SAP CDP implementations across onboarding, profile unification, activation, and data orchestrationDesign data models, identity resolution rules, deduplication logic, and golden record strategiesConfigure real-time and near-real-time data pipelines and integrationsDefine data quality standards, monitoring frameworks, and governance controlsProduce delivery artefacts including data dictionaries, integration specifications, deployment plans, and operational documentationSAP CDC / CIAMImplement customer registration, authentication, MFA, social login, and consent management solutionsConfigure preference management and customer identity flowsEnsure consent propagation and synchronisation across downstream systems and platformsSupport secure identity and access management aligned to enterprise architecture standardsCompliance & GovernanceImplement and support data protection controls aligned to:PoPIAPAIAECTADrive encryption, masking, tokenisation, retention, suppression, and audit-ready governance practicesPartner with Legal, Risk, Security, and Data Governance stakeholdersCustomer Engagement & Marketing ActivationSupport loyalty, rewards, segmentation, and customer engagement initiativesIntegrate customer profiles and audiences into marketing automation platformsEnable personalisation and real-time customer activation use casesAutomation & DevOpsDrive automation-first delivery practices using CI/CD and configuration-as-code principlesImplement automated testing, schema validation, and deployment pipelinesSupport GitOps-based configuration and release management practicesStakeholder EngagementWork closely with architects, engineering teams, compliance stakeholders, and business leadershipTranslate architectural designs into executable delivery plansProvide clear communication around delivery progress, risks, and dependenciesRequired Experience & SkillsTechnical ExperienceStrong hands-on experience with SAP Customer Data Platform (SAP CDP) – mandatoryExperience with SAP CDC / Gigya or broader CIAM platformsStrong understanding of:Identity resolutionReal-time data processingAPI integrationsEvent-driven architecturesConsent and preference managementExperience with CI/CD tooling, automation, and configuration-as-code practicesFamiliarity with security protocols, OAuth2/OIDC, RBAC, encryption, and governance controlsKnowledge of data quality, schema management, and data governance practicesPreferred BackgroundRetail, FMCG, ecommerce, loyalty, or customer engagement platform experienceExposure to marketing automation and customer activation ecosystemsSAP Customer Data certifications advantageousQualificationsDegree in Computer Science, Information Technology, Data Engineering, or related field5+ years’ experience within data platform, CDP, CIAM, or integration delivery environmentsStrong working knowledge of South African data protection legislation
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