Receptionist / Beauty Retail Consultant

Introduction

To provide an exceptional first point of contact for clients, manage bookings efficiently, support retail sales growth, and ensure a seamless client journey from enquiry through to post-treatment follow-up.

Duties & Responsibilities  

Front Desk & Client Services

Welcome clients professionally and create a warm, luxury experience. Manage client check-ins and check-outs. Handle incoming calls, emails, WhatsApp messages, and online enquiries. Maintain a professional and organized reception area. Ensure client information and records are captured accurately.

Appointment Management

Manage and maintain the appointment diary. Confirm bookings and send appointment reminders. Process cancellations, reschedules, and waiting lists effectively. Maximize appointment utilization and therapist schedules.

Sales & Retail Consulting

Present and recommend retail products suited to client needs. Promote treatment packages, memberships, and special offers. Encourage rebooking to support client retention. Meet and exceed retail sales targets.

Administration & Cash Handling

Process payments accurately through POS systems. Reconcile daily transactions and cash-ups. Maintain accurate records of sales and bookings. Assist with stock receiving, merchandising, and inventory checks.

Client Communication & Follow-Up

Conduct post-treatment follow-up calls or messages. Respond to customer enquiries promptly and professionally. Manage client feedback and escalate concerns where necessary. Build long-term client relationships through excellent service.

Desired Experience & Qualification

Minimum 2 years' experience in luxury hospitality, beauty reception, aesthetic clinics, wellness centres, or premium retail environments. Experience working with appointment booking systems and POS software. Strong administration and customer service skills. Proficiency in Microsoft Office and digital communication platforms. Well-groomed and professional presentation.