Pharmacist Assistant QPB (Day and Night) - Unicare Parklands

Introduction Unicare is currently seeking to appoint a Pharmacist Assistants QPB that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Parklands and will report to the Dispensary Manager. Duties & Responsibilities Job Objectives:Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelinesDispensing of scripts and or any other claiming/capturing related procedureAccurate and complete handling of all profiles worked onInteract with health care professionals where neededProblem solving and follow up of queriesInteract with customers via telephone or other means regarding medication and Healthcare ServicesHandling of queries regarding prescriptionsPatient Profile managementAssist with Chronic authorizations in collaboration with the medical aid teamLiaison with all other departmentsAd hoc requirements as per operational requirementsHigh standards of customer service and careEfficient stock control and administration, including repacking of medicineEfficient dispensary administrationAccurate compoundingProvision of general health adviceHigh standards of housekeeping and merchandise displayKnowledge:Product knowledge (including OTC)SAPC and relevant legal knowledgeSound knowledge of the chronic authorization process and proceduresCustomer service orientatedEthical working practice and complianceSkills:Computer literacy (MS Office)Service orientatedTeam PlayerIntegrityAccuracy and attention to detailBe able to use initiative in order to provide patient satisfactionEffective time management skillsAdaptabilityPositive attitudeBe able to work under pressureCompetencies:Adhering to Principles and ValuesWorking with PeopleDelivering Results and Meeting Customer ExpectationsFollowing Instructions and ProceduresRelating and NetworkingPlanning and Organising Desired Experience & Qualification Experience:Minimum 1 year in the role of Pharmacist Assistant Post BasicRetail ExperienceEducation:Further Education and Training Certificate Pharmacist Assistance (Essential)Valid registration with SAPC