Patient Services Manager

Introduction The incumbent is to ensure effective administration systems, communication mechanisms and procedures are in place to support the work of the practice and to ensure the delivery of a high quality Administration service provided on a daily basis to patients, doctors, staff, management.

Duties & Responsibilities Key Performance Areas: (include but are not limited to)

Efficient management of Reception, Admissions, Case Management and Bill Auditing departments. To ensure the accuracy and timeous clinical updates of patient records. Ensure efficient Pre-Admission and Admission processes. Resolve patient queries timeously and with integrity. Ensure revenue and collections targets are achieved by effectively managing the DNYB. Ensure adherence to Group policies. Consistently motivate and drive the team to achieve targets. Initiate system (SAP) developments to improve business processes. Perform daily, weekly & month end reports for Management. Compile ad hoc reports as required by Management / Group.

 

Desired Experience & Qualification Post Requirements: (include but are not limited to)

Nursing Diploma/Degree will be advantageous. Nursing Clinical Background Essential. 10 years previous work experience in a hospital environment is essential A minimum of 5 years experience in a management position. A minimum of 3 years experience in Case Management essential. Intermediate CPT and ICD 10 training. Advanced Microsoft Excel knowledge. Ability to work with tight deadlines. Flexibility in working hours including Shift work. SAP experience will be advantageous.