Patient Care and Booking Specialist

Patient Care and Booking SpecialistHello Hearing Studios | Remote (South Africa) Freelance / Contract | $9.00 – $11.00 USD per hour Sat – Sun: 9:00 AM – 4:00 PM Mountain Time (MT)About Hello Hearing StudiosAt Hello Hearing Studios, our mission is to deliver exceptional hearing care through modern, patient-first services. We believe the journey to better hearing starts with a clear, supportive, and expert-led first point of contact. We are looking for a dedicated professional to provide high-level support to our patients during the weekend, ensuring every interaction is handled with clinical insight and care. Role Overview We are seeking a Patient Care & Booking Specialist based in South Africa with an Audiology background. This role is focused on managing appointments and educating prospective patients on our services during US weekend hours. You will use your clinical knowledge to answer technical questions, qualify patient needs, and ensure every patient feels informed and confident before their first appointment.What You’ll Do● We are looking for someone with the ability to manage the appointment calendar, handling inbound inquiries and converting them into scheduled visits with 100% accuracy.● We are looking for someone with the ability to educate patients on hearing health and our specific service offerings, helping them understand the next steps in their journey.● We are looking for someone with the ability to conduct professional discovery calls to understand a patient's hearing history and ensure they are scheduled for the correct evaluation.● We are looking for someone with the ability to maintain a flawless CRM database, ensuring patient records and clinical notes are entered perfectly while maintaining strict HIPAA compliance.● We are looking for someone with the ability to ensure all weekend bookings and inquiries are executed with total precision, so the US-based clinical team can begin treating patients immediately on Monday morning without needing to correct or redo your work.Why You’ll Love Working with Us● Clinical Relevance: Stay connected to the audiology field in a remote, specialized capacity that values your expertise.● Fixed Weekend Schedule: Ideal for professionals looking to supplement their income while keeping their weekdays free.● Remote Autonomy: Work from anywhere in South Africa while being a vital part of a fast-growing US healthcare mission. You’ll Be a Great Fit If You...● Have Unwavering Accuracy: You take pride in "getting it right the first time." You understand that our clinical team relies on your data being perfect.● Are HIPAA Compliant: You have a deep understanding of US patient privacy laws (HIPAA) and a commitment to maintaining the highest standards of data security and confidentiality.● Have an Audiology Background: You are a trained Audiologist, an Audiology student, or have significant professional experience in the hearing health industry.● Are a Natural Communicator: You possess a warm, professional "phone personality" and can make patients feel at ease instantly.● Are Available for US Weekends: You can commit to Saturday and Sunday, 9:00 AM – 4:00 PM Mountain Time USACompensation & Hours● Starting Rate: $9.00 – $11.00 USD per hour (Based on experience).● Hours: 14 hours per week (Fixed Weekend Shift: Sat & Sun).● Location: Fully remote (South Africa)

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Patient Care and Booking SpecialistHello Hearing Studios | Remote (South Africa) Freelance / Contract | $9.00 – $11.00 USD per hour Sat – Sun: 9:00 AM – 4:00 PM Mountain Time (MT)About Hello Hearing StudiosAt Hello Hearing Studios, our mission is to deliver exceptional hearing care through modern, patient-first services. We believe the journey to better hearing starts with a clear, supportive, and expert-led first point of contact. We are looking for a dedicated professional to provide high-level support to our patients during the weekend, ensuring every interaction is handled with clinical insight and care. Role Overview We are seeking a Patient Care & Booking Specialist based in South Africa with an Audiology background. This role is focused on managing appointments and educating prospective patients on our services during US weekend hours. You will use your clinical knowledge to answer technical questions, qualify patient needs, and ensure every patient feels informed and confident before their first appointment.What You’ll Do● We are looking for someone with the ability to manage the appointment calendar, handling inbound inquiries and converting them into scheduled visits with 100% accuracy.● We are looking for someone with the ability to educate patients on hearing health and our specific service offerings, helping them understand the next steps in their journey.● We are looking for someone with the ability to conduct professional discovery calls to understand a patient's hearing history and ensure they are scheduled for the correct evaluation.● We are looking for someone with the ability to maintain a flawless CRM database, ensuring patient records and clinical notes are entered perfectly while maintaining strict HIPAA compliance.● We are looking for someone with the ability to ensure all weekend bookings and inquiries are executed with total precision, so the US-based clinical team can begin treating patients immediately on Monday morning without needing to correct or redo your work.Why You’ll Love Working with Us● Clinical Relevance: Stay connected to the audiology field in a remote, specialized capacity that values your expertise.● Fixed Weekend Schedule: Ideal for professionals looking to supplement their income while keeping their weekdays free.● Remote Autonomy: Work from anywhere in South Africa while being a vital part of a fast-growing US healthcare mission. You’ll Be a Great Fit If You...● Have Unwavering Accuracy: You take pride in "getting it right the first time." You understand that our clinical team relies on your data being perfect.● Are HIPAA Compliant: You have a deep understanding of US patient privacy laws (HIPAA) and a commitment to maintaining the highest standards of data security and confidentiality.● Have an Audiology Background: You are a trained Audiologist, an Audiology student, or have significant professional experience in the hearing health industry.● Are a Natural Communicator: You possess a warm, professional "phone personality" and can make patients feel at ease instantly.● Are Available for US Weekends: You can commit to Saturday and Sunday, 9:00 AM – 4:00 PM Mountain Time USACompensation & Hours● Starting Rate: $9.00 – $11.00 USD per hour (Based on experience).● Hours: 14 hours per week (Fixed Weekend Shift: Sat & Sun).● Location: Fully remote (South Africa)