Onsite SLA Technician (Contract Position)

Introduction

The Technician needs to perform several tasks set out to them on a task system. The Technician will be required to work with explosives key management and locks Reports to be pulled and onsite support to be provided to the customer the technician is allocated to. Monthly Inspecting, analysing, and troubleshooting systems and equipment, Repairs to be done that was notified on the inspections sheets. After hour calls and support to be adhered to. Reading repair manuals and liaising with other professionals. Running tests to make effective recommendations, the technician will be required to work Shifts namely Morning shift and Night sift. This role requires interaction with stakeholders with the ultimate result to drive maximum productivity and client centricity.

Duties & Responsibilities The main duties of this role are inclusive of, but not limited to: 

Installation (if Required):

Installation and replacement of company Equipment and peripherals Setup, assemble, test and configure company Hardware and Software Following direction of the Project / Installation Manager Maintenance and Submission of accurate paperwork and documentation Customer communication throughout the job Installing conduit, coring, or trenching Installing/pulling cable and wire Mounting panels, field devices, computers, power supplies Programming, set-up, and testing systems Testing and inspections Safe operation of basic electrical reticulation Understanding wire crimping and installing basic plugs Basic use of hand tools Proven experience as a low voltage technician or similar role  Experience with LAN/WAN networks  Thorough knowledge of computer systems and IT components  Excellent troubleshooting skills  Exceptional organizing and time-management skills Mining Experience will be an advantage (not Essential).  Underground work will be an advantage (not Essential).   Excellent written and verbal communication skills. Good interpersonal skills. Attention to detail. Good problem-solving skills. Communication and reporting skills   

Software Basic understanding of Windows based computers and software  Basic understanding of what a database is Basic understanding of networking Understanding how to use a search engine  SQL Db experience and knowledge Good knowledge of internet security and data privacy principles Proficient in database programming and software installation

Desired Experience & Qualification

Identify and solve problems independently Plan and organize effectively Resolve complex issues to successful outcomes with minimal supervision Collaborate effectively Work both independently and in a team environment Internal Change agent Able to do research/problem solving, on provided Manuals Take initiative when required Excellent Communication/reporting skills