About the Company If you are interested, please share your updated resume via WhatsApp at +91 9514432939 or email it to ajai_t@hcltech.com. About the Role Responsible for Operating Technology Network Administration and Support at the client sites in line with the service level agreements in place. The Network Administrator’s responsibilities are defined by the scope of the annuity contract. His or her primary objectives are to deliver a professional network support service that meets and exceeds the customer’s expectation. Responsibilities <ul><li>Owns and is accountable for HCL OT Network service delivery on site</li><li>Own HCL OT Network Operations, Incident Management, Change Management and Problem Management</li><li>Performance &amp; Delivery</li><li>Carry out industry standard test to diagnose and resolve faults</li><li>Explain technical solutions to non-technical staff</li><li>Stay abreast of advances in technology, especially Industrial IT (OT)</li><li>Management and support of the various environments.</li><li>Management of Network Security</li><li>Software and licenses</li><li>Set up and maintenance of security rights and access permissions.</li><li>Provide the necessary user documentation.</li><li>Review project activities for compliance with procedures and standards.</li><li>Play a lead role in the development and implementation of Networks in area of responsibility.</li><li>Contributing to Technical Strategy, Policy, and Procedures for OT</li><li>Development and operation of technical testing programs.</li><li>Reporting on progress/issues to management and users.</li><li>Management and liaison of supplier/contractual relationships.</li><li>Monitoring and responding to issues.</li><li>Delivering on project plans as and when required.</li><li>Resolving cross-functional issues at technical level.</li><li>Defining requirements for reporting and interfacing.</li><li>Technician training and skill transfers</li><li>Analysis of current and future processes/systems</li><li>Plan and perform appropriate procedures, documentation, inventory assessments and other procedures related to responsibility within OT.</li><li>Maximize network availability and performance through fault-tolerant configurations, efficient network and server architectures, and proactive monitoring.</li><li>Perform additional duties as assigned by management.</li><li>Maintain professionalism, good attitude and appropriate behaviour with IT/OT personnel, clients, and vendors.</li><li>Assist in maintaining a clean and orderly workplace/office</li><li>Single Point of Contact (SPOC) for Network Support in the area for responsibility</li><li>Ensure OT Network Support Services are delivered according to standard operating procedures and/or agreed Service Level Agreements (SLA)</li><li>Plan, schedule, and report relevant OT service delivery tasks, in line with the Anglo IM Operating Model</li><li>Build and improve client relationships.</li><li>Ensure that all clients meetings are attended in time as and when required</li><li>Participate in Problem Management for P1/P2 incidents and proactive problem management on recurring incidents (infrastructure and application)</li><li>Risk Management for all outstanding network related risks e.g., Single point of failures, End of Life Infrastructure etc,</li><li>Ensure OT Operational Scheduled tasks are executed on time</li><li>Assist with OT Monthly performance and SLA reports and provide network and infrastructure content on data presented in reports</li><li>Monitor and control site network and infrastructure priority calls (Incident Management) for Operational Technology (OT).</li><li>Focus on OT customer service, troubleshooting and immediate time-bound response for the OT users</li><li>Escalate complex queries to the relevant Support Experts for OT</li><li>Identify and drive service improvement opportunities from data trend analysis and OT customer input/need</li><li>Ensure effective OT change management processes are in place for any new OT network infrastructure or system changes on site</li><li>Ensure continuous communication, technical resolution, and feedback regarding escalations to customers</li><li>Ensure housekeeping activities and preventative maintenance is being performed.</li><li>Assist to coach and develop OT resources</li><li>Manage and or perform all relevant network administration to achieve efficiency.</li><li>Attend daily, weekly, monthly operational and governance meeting as and when required</li><li>Ensure that relevant customer documentation is maintained.</li><li>Facilitate and enforce ITIL frameworks policies and procedures.</li><li>Perform standby duties so that Network Support is covered 24/7</li><li>Provide inputs on automation opportunities to streamline things and provide better service delivery.</li><li>Responsible for all day-to-day management of networks including installation, upgrades, troubleshooting, and recovery for responsible area/sites</li><li>Root Cause Analysis participation and preparation.</li><li>Assist in the planning, execution, and tracking of the projects, when required</li><li>Experience with large-scale enterprise projects.</li><li>Hands on delivery in a client facing environment.</li><li>Understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, physical datacenter practices.</li><li>Knowledge of methodologies for developing, building, and configuring a network.</li><li>Strong interpersonal skills. Is persuasive, encouraging, and motivating. Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.</li><li>Understanding of architecture elements (LLD / HLD)</li><li>Installation / troubleshooting</li><li>Network comprehensive</li><li>Experienced in DR activities.</li><li>Manage diversity in networks</li></ul> Qualifications <ul><li>Relevant Bachelor’s Degree or equivalent diploma.</li><li>Completed Grade 12</li><li>Relevant Information Technology Certifications/Qualifications: Completed IT Diploma/Degree</li><li>Minimum CCNA preferable CCNP</li><li>Network knowledge/certification</li><li>Professional Qualifications: ITIL Foundation.</li><li>Technical Network Certifications.</li></ul>

Network Administration

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Job Description