About UsHalo Recruiting is a white-glove recruiting firm helping U.S. companies access elite global talent for 80% less than domestic equivalents. We recruit, screen, and rigorously vet top-tier remote workers based in the Philippines to work as full-time embedded team members within your business. Our candidates are 100% English-fluent, university-educated, and have years of corporate experience from top-tier brands like Google, KPMG, PwC, Canva, Mercedes-Benz, Exxon, Amazon and Deloitte, to name a few.Level 2 Infrastructure Engineer (MSP Environment)Schedule: 8am–5pm or 9am–6pm ESTEmployment Type: Starts as an independent contractor role, with a clear pathway to full-time EoR employment after 6 months (based on performance and mutual fit)Salary Range: $2,800 - $3,600 per monthOverviewWe're hiring a Level 2 Infrastructure Engineer to provide advanced technical support across client environments within a fast-paced Managed Service Provider (MSP) setting. This role is ideal for a well-rounded IT generalist who enjoys troubleshooting a wide variety of infrastructure, cloud, networking, and end-user technology issues.As a Level 2 Engineer, you'll serve as a key escalation point for Service Desk teams, handling more complex technical issues while ensuring exceptional client experiences. You'll support a diverse range of mid-market clients and technologies, requiring both strong technical skills and professional communication.This is a client-facing role supporting environments ranging from 50 to 1,500+ users.Key ResponsibilitiesAct as the primary escalation point for Level 1 technicians on infrastructure, networking, cloud, and Microsoft-related issuesTroubleshoot and resolve complex incidents across client environments with a focus on timely resolution and customer satisfactionProvide support across:Windows Server environments (on-premises and cloud)Microsoft 365 (Exchange Online, SharePoint, Teams, MFA, Intune, Entra ID)Azure infrastructure and cloud servicesNetwork infrastructure (firewalls, switches, VPNs, wireless networks)Backup and disaster recovery platformsEndpoint management and security solutionsPerform server administration, maintenance, patching, and monitoring activitiesAssist with infrastructure deployments, migrations, and technology projectsInvestigate recurring issues and recommend long-term solutionsEscalate appropriately to senior engineers when required while maintaining ownership of ticketsCommunicate effectively with clients throughout the troubleshooting processMaintain accurate and detailed documentation of incidents, resolutions, and environment changesParticipate in after-hours support rotations when requiredWhat Success Looks LikeYou consistently resolve complex technical issues independently with minimal supervisionYou can confidently troubleshoot across multiple technology stacks rather than specializing in only one areaYou communicate clearly with both technical and non-technical stakeholdersYou maintain excellent ticket quality, documentation, and follow-throughYou thrive in a fast-paced MSP environment where priorities can change quicklyYou proactively identify risks and opportunities for improvement within client environments\Required Experience & Skills3+ years of experience in a Managed Service Provider (MSP) environmentStrong troubleshooting experience across infrastructure, cloud, and networking technologiesHands-on experience supporting:Windows ServerMicrosoft 365AzureNetworking technologies (TCP/IP, DNS, DHCP, VPNs, firewalls, switching)Backup and recovery platformsExperience supporting multi-client environments and managing multiple priorities simultaneouslyStrong understanding of IT service management and ticketing systemsHigh attention to detail and strong documentation habitsExcellent verbal and written communication skillsAbility to work independently while collaborating effectively with technical teamsPreferred ExperienceExperience supporting US-based or UK-based MSP clientsExposure to healthcare, legal, financial, or other compliance-driven environmentsExperience with:ConnectWiseDattoHuntressSentinelOneMicrosoft IntuneMicrosoft Entra IDVMware or Hyper-VRelevant Microsoft, Azure, or networking certificationsIdeal Candidate ProfileWe're looking for a true infrastructure generalist who is comfortable working across servers, networking, Microsoft 365, Azure, backups, security, and endpoint management.The ideal candidate has developed strong troubleshooting skills in a high-volume MSP environment, communicates professionally with clients, and takes pride in owning issues through to resolution.Work Setup & ExpectationsSchedule: 8am–5pm or 9am–6pm EST (with flexibility as business needs require)Fully remoteFast-paced MSP environment supporting multiple clients and technologiesMay participate in on-call or after-hours support rotationsMust HaveReliable high-speed internet connectionBackup power solutionProfessional remote work setup (camera, headset, dedicated workspace)#InfrastructureEngineer #SystemsEngineer #MSP #Azure #Microsoft365 #NetworkEngineer #ITSupport #Level2Engineer
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About UsHalo Recruiting is a white-glove recruiting firm helping U.S. companies access elite global talent for 80% less than domestic equivalents. We recruit, screen, and rigorously vet top-tier remote workers based in the Philippines to work as full-time embedded team members within your business. Our candidates are 100% English-fluent, university-educated, and have years of corporate experience from top-tier brands like Google, KPMG, PwC, Canva, Mercedes-Benz, Exxon, Amazon and Deloitte, to name a few.Level 2 Infrastructure Engineer (MSP Environment)Schedule: 8am–5pm or 9am–6pm ESTEmployment Type: Starts as an independent contractor role, with a clear pathway to full-time EoR employment after 6 months (based on performance and mutual fit)Salary Range: $2,800 - $3,600 per monthOverviewWe're hiring a Level 2 Infrastructure Engineer to provide advanced technical support across client environments within a fast-paced Managed Service Provider (MSP) setting. This role is ideal for a well-rounded IT generalist who enjoys troubleshooting a wide variety of infrastructure, cloud, networking, and end-user technology issues.As a Level 2 Engineer, you'll serve as a key escalation point for Service Desk teams, handling more complex technical issues while ensuring exceptional client experiences. You'll support a diverse range of mid-market clients and technologies, requiring both strong technical skills and professional communication.This is a client-facing role supporting environments ranging from 50 to 1,500+ users.Key ResponsibilitiesAct as the primary escalation point for Level 1 technicians on infrastructure, networking, cloud, and Microsoft-related issuesTroubleshoot and resolve complex incidents across client environments with a focus on timely resolution and customer satisfactionProvide support across:Windows Server environments (on-premises and cloud)Microsoft 365 (Exchange Online, SharePoint, Teams, MFA, Intune, Entra ID)Azure infrastructure and cloud servicesNetwork infrastructure (firewalls, switches, VPNs, wireless networks)Backup and disaster recovery platformsEndpoint management and security solutionsPerform server administration, maintenance, patching, and monitoring activitiesAssist with infrastructure deployments, migrations, and technology projectsInvestigate recurring issues and recommend long-term solutionsEscalate appropriately to senior engineers when required while maintaining ownership of ticketsCommunicate effectively with clients throughout the troubleshooting processMaintain accurate and detailed documentation of incidents, resolutions, and environment changesParticipate in after-hours support rotations when requiredWhat Success Looks LikeYou consistently resolve complex technical issues independently with minimal supervisionYou can confidently troubleshoot across multiple technology stacks rather than specializing in only one areaYou communicate clearly with both technical and non-technical stakeholdersYou maintain excellent ticket quality, documentation, and follow-throughYou thrive in a fast-paced MSP environment where priorities can change quicklyYou proactively identify risks and opportunities for improvement within client environments\Required Experience & Skills3+ years of experience in a Managed Service Provider (MSP) environmentStrong troubleshooting experience across infrastructure, cloud, and networking technologiesHands-on experience supporting:Windows ServerMicrosoft 365AzureNetworking technologies (TCP/IP, DNS, DHCP, VPNs, firewalls, switching)Backup and recovery platformsExperience supporting multi-client environments and managing multiple priorities simultaneouslyStrong understanding of IT service management and ticketing systemsHigh attention to detail and strong documentation habitsExcellent verbal and written communication skillsAbility to work independently while collaborating effectively with technical teamsPreferred ExperienceExperience supporting US-based or UK-based MSP clientsExposure to healthcare, legal, financial, or other compliance-driven environmentsExperience with:ConnectWiseDattoHuntressSentinelOneMicrosoft IntuneMicrosoft Entra IDVMware or Hyper-VRelevant Microsoft, Azure, or networking certificationsIdeal Candidate ProfileWe're looking for a true infrastructure generalist who is comfortable working across servers, networking, Microsoft 365, Azure, backups, security, and endpoint management.The ideal candidate has developed strong troubleshooting skills in a high-volume MSP environment, communicates professionally with clients, and takes pride in owning issues through to resolution.Work Setup & ExpectationsSchedule: 8am–5pm or 9am–6pm EST (with flexibility as business needs require)Fully remoteFast-paced MSP environment supporting multiple clients and technologiesMay participate in on-call or after-hours support rotationsMust HaveReliable high-speed internet connectionBackup power solutionProfessional remote work setup (camera, headset, dedicated workspace)#InfrastructureEngineer #SystemsEngineer #MSP #Azure #Microsoft365 #NetworkEngineer #ITSupport #Level2Engineer
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Halo Recruiting
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