Level 2.5/3 IT Support Technician (MSP Experience)Remote (Within South Africa)Independent ContractorHours: Sunday through Thursday, 8:00 AM to 5:00 PM ESTCandidates must be available to work most SundaysWe are seeking a skilled and proactive Level 2.5/3 IT Support Technician to join our growing IT team. This role is ideal for someone with strong troubleshooting abilities, hands-on technical support experience, and a good understanding of automation and scripting within a managed services environment.Key ResponsibilitiesProvide Level 2.5/3 technical support to end users and clientsTroubleshoot and resolve escalated IT support tickets efficientlyManage and maintain support requests through the ticketing systemCreate and maintain basic automation scripts to improve operational efficiencyWork with ConnectWise Automate for monitoring, automation, and system managementUtilize standard PowerShell scripting for administrative and automation tasksSupport and maintain Windows environments, user accounts, devices, and network-related issuesCollaborate with internal teams to ensure smooth IT operations and high service standardsRequirementsPrevious experience in a Level 2.5/3 IT Support AND MSP environmentExperience with ConnectWise AutomateWorking knowledge of PowerShell scriptingStrong troubleshooting and problem-solving skillsExcellent communication and customer service abilitiesAbility to manage multiple tickets and priorities in a fast-paced environmentReliable, organized, and team-orientedWorking HoursSunday through Thursday, 8:00 AM to 5:00 PM ESTCandidates must be available to work most SundaysSome flexibility may be required, including potentially splitting shifts between Friday and Sunday depending on scheduling needs
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Level 2.5/3 IT Support Technician (MSP Experience)Remote (Within South Africa)Independent ContractorHours: Sunday through Thursday, 8:00 AM to 5:00 PM ESTCandidates must be available to work most SundaysWe are seeking a skilled and proactive Level 2.5/3 IT Support Technician to join our growing IT team. This role is ideal for someone with strong troubleshooting abilities, hands-on technical support experience, and a good understanding of automation and scripting within a managed services environment.Key ResponsibilitiesProvide Level 2.5/3 technical support to end users and clientsTroubleshoot and resolve escalated IT support tickets efficientlyManage and maintain support requests through the ticketing systemCreate and maintain basic automation scripts to improve operational efficiencyWork with ConnectWise Automate for monitoring, automation, and system managementUtilize standard PowerShell scripting for administrative and automation tasksSupport and maintain Windows environments, user accounts, devices, and network-related issuesCollaborate with internal teams to ensure smooth IT operations and high service standardsRequirementsPrevious experience in a Level 2.5/3 IT Support AND MSP environmentExperience with ConnectWise AutomateWorking knowledge of PowerShell scriptingStrong troubleshooting and problem-solving skillsExcellent communication and customer service abilitiesAbility to manage multiple tickets and priorities in a fast-paced environmentReliable, organized, and team-orientedWorking HoursSunday through Thursday, 8:00 AM to 5:00 PM ESTCandidates must be available to work most SundaysSome flexibility may be required, including potentially splitting shifts between Friday and Sunday depending on scheduling needs
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