Junior Desktop Support Technician (12 Months Fixed Term Contract)

Introduction PURPOSE OF THE POSITION

Provide second line support and maintenance to end users. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, Tablets and peripheral equipment to ensure optimal workstation performance. Troubleshoot problem areas (in person, by telephone, by e-mail or via remote desktop) in a timely and accurate manner and provide end-user assistance where required

Duties & Responsibilities Desktop Support:

Receive and respond to incoming calls and/or e-mails regarding desktop and Tablet problems Perform onsite analysis, diagnosis, and resolution of desktop and Tablet problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed Install, configure, test, maintain, monitor, and troubleshoot end-user workstation, Tablet and related hardware and software in order to deliver required desktop service levels Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, CD-ROMs, and so on Collaborate with the Service Desk, BackOffice and Applications teams to ensure efficient operation of the desktop and Tablet computing environment Administer and resolve issues with associated end-user workstation or Tablet networking software and hardware products Administer and resolve issues with associated end-user workstation or Tablet applications and software products Perform moves, adds, and changes (MAC) service requests as they are logged or as part of Desktop projects Ensure that physical desktop connections (i.e., RJ-45 Ethernet jacks, RJ-11 telephone jacks, 3G modems) and Tablet Wifi-connections are in proper working order Assist in preparing, maintaining, and upholding standard operating procedures for configuring the desktop and Tablet environment Assist in identifying and acquiring all desktop components (tools, RAM Hard Drives etc.) Accurately document all monitors, keyboards, Tablets, hard drives, modems, network cards and other components and equipment when obtaining them from the line manager Manage and Support Training LMS Exam System Accurately document all equipment moves to and from end users Update service requests in CMDBuild accurately and timeously If necessary, liaise with third-party support and PC or Tablet equipment vendors (e.g., Dell and Microsoft)

 

Client Perspective:

Maintain Client Satisfaction through the Delivery of Quality Desktop Support by meeting SLA targets Ensure on time delivery as per project requirements i.e., computer or Tablet rollouts

 

Transformation & Human Capital Management:

Participate in the performance management process Participate in staff meetings as and when required to discuss operational performance and business issues Lives the Denel Values and demonstrates behaviour that is consistent with the culture of Denel

Desired Experience & Qualification

Grade 12 IT Technical Support (NQF level 4) A+\N+ Information Technology Infrastructure Library (ITIL) Certification will be ideal 2 Years Hands-on hardware troubleshooting experience 2 Years Extensive Microsoft, and Tablet operating software support experience 2 Years Ability to operate tools, components, and peripheral accessories.

 

Knowledge Requirements:

 Excellent technical knowledge of PC and Tablet internal components. Working technical knowledge of current protocols, operating systems, and standards. Able to read and understand technical manuals, procedural documentation, and OEM guides Ability to conduct research into PC and Tablet issues and products Good understanding of computer systems characteristics, Tablet Operating systems, features and integration capabilities

Interested? Correspondence will be with short-listed candidates only. Should you not hear from us within 30 days after the closing date, please consider your application unsuccessful.

 

 

Internal Applicants, please email a detailed CV and relevant qualification/s to: HRDepartment_das@denel.co.za.

 

Closing date:  21 September 2026

 

External Applicants, please apply on PNet, do not forget to attach your CV and copies of relevant qualification/s.

 

 

DENEL is an equal opportunity employer and position will be filled in line with its EE targets.