AML Refresh Consultant (6-month contract)We are seeking detail-orientated AML Refresh Consultants to support a large-scale Anti-Money Laundering (AML) refresh programme within a leading financial services environment.This is a contract opportunity based in Johannesburg, with a 3-day in-office presence and suited to professionals who are comfortable working in high-volume, delivery-driven environments while maintaining a strong focus on compliance, quality, and customer interaction.You will play a key role in supporting customer due diligence (CDD) reviews, engaging directly with clients, and contributing to the integrity of AML processes.Key responsibilities and output areas include the following:CDD & AML DeliveryConduct customer due diligence (CDD) reviews in line with AML refresh procedures and contact strategies.Ensure cases are initiated and completed within timelines, maintaining accuracy and completeness of documentation.Verify customer identity, update profiles, and assess or adjust risk ratings as required.Respond to client queries via phone and email, managing interactions professionally and efficiently.Risk Assessment & ComplianceAnalyse customer behaviour and transaction patterns to identify potential risks or suspicious activity.Support AML compliance by adhering to regulatory requirements and internal controls.Investigate and escalate suspicious activities to the appropriate reporting channels.Collaboration & QualityCollaborate with internal stakeholders across compliance, legal, risk, and technology teams.Maintain accurate documentation and ensure all outputs meet required quality assurance standards.Support improvement initiatives by identifying process gaps and corrective actions.Customer Engagement in PracticeEngage with clients in a high-volume environment, managing queries, objections, and escalations calmly and professionally.Balance service delivery expectations with strict compliance and process adherence.Key RequirementsExperience in AML, KYC, or customer due diligence environmentsBackground in a call centre or high-volume customer interaction role is advantageousStrong attention to detail and ability to manage structured, process-driven workAbility to handle difficult or escalated customer interactions professionallyEffective communication and stakeholder engagement skillsResilience and ability to perform under pressureMust be willing to travel to the office 3 days a weekTechnical & Domain KnowledgeUnderstanding of AML regulations, compliance frameworks, and risk management principlesExposure to AML tools, case management systems, or transaction monitoring platformsFamiliarity with audit, documentation, and regulatory reporting requirementsPlease Note:As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification.iqbusiness is committed to sustainable growth and transformation. We embrace diversity and employ previously disadvantaged individuals.
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IQbusiness
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