Rate negotiable
Senior Level 2 Support EngineerJoin a leading MSP as a Level 2 Support Engineer, providing remote support across multiple client environments. You'll manage 200–250 tickets per month, own issues from diagnosis through resolution, and help improve customer environments through automation and best practices.Requirements3+ years' Level 2 support experience within an MSPStrong Microsoft 365, Windows Server & Active Directory experienceEssential: Advanced hands-on experience with Datto RMM (automation, patch management, maintenance & monitoring) and Autotask PSAIT Glue experienceExcellent written and spoken EnglishWhat You'll DoDeliver remote Level 1 & Level 2 supportOwn support tickets while meeting SLA targetsTroubleshoot Microsoft 365, Windows Server, networking and endpoint issuesManage user onboarding/offboarding and permissionsMaintain accurate IT Glue documentationMentor junior engineers and act as a senior escalation pointDrive automation and continuous service improvementsNice to HaveVMware or Hyper-VPowerShellFirewall administrationBackup & Disaster RecoveryMicrosoft, Datto, VMware or ITIL certificationsApply via our website for details.
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Senior Level 2 Support EngineerJoin a leading MSP as a Level 2 Support Engineer, providing remote support across multiple client environments. You'll manage 200–250 tickets per month, own issues from diagnosis through resolution, and help improve customer environments through automation and best practices.Requirements3+ years' Level 2 support experience within an MSPStrong Microsoft 365, Windows Server & Active Directory experienceEssential: Advanced hands-on experience with Datto RMM (automation, patch management, maintenance & monitoring) and Autotask PSAIT Glue experienceExcellent written and spoken EnglishWhat You'll DoDeliver remote Level 1 & Level 2 supportOwn support tickets while meeting SLA targetsTroubleshoot Microsoft 365, Windows Server, networking and endpoint issuesManage user onboarding/offboarding and permissionsMaintain accurate IT Glue documentationMentor junior engineers and act as a senior escalation pointDrive automation and continuous service improvementsNice to HaveVMware or Hyper-VPowerShellFirewall administrationBackup & Disaster RecoveryMicrosoft, Datto, VMware or ITIL certificationsApply via our website for details.
Rate negotiable
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Supportwave
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