Rate negotiable
Position: IT Support SpecialistType: ContractCompensation: $30 - $55/hourLocation: RemoteCommitment: 10-40 hrs/weekRole ResponsibilitiesDiagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments.Document incident details, troubleshooting steps, and resolutions using ticket management systems (ITSM).Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents.Support non-technical users with clear, empathetic communication and step-by-step technical guidance.Contribute detailed, scenario-based examples and process documentation reflecting best practices in IT support.Collaborate asynchronously within a remote engagement model, delivering high-quality, written and verbal feedback.RequirementsHave strong relevant experience in the domain providing Tier 2/3 IT support.Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.Strong written and verbal communication skills, with a focus on supporting non-technical end users.Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.Application ProcessEasy Apply on LinkedInCheck email for next stepsParticipate in resume evaluation & interview stage
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Position: IT Support SpecialistType: ContractCompensation: $30 - $55/hourLocation: RemoteCommitment: 10-40 hrs/weekRole ResponsibilitiesDiagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments.Document incident details, troubleshooting steps, and resolutions using ticket management systems (ITSM).Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents.Support non-technical users with clear, empathetic communication and step-by-step technical guidance.Contribute detailed, scenario-based examples and process documentation reflecting best practices in IT support.Collaborate asynchronously within a remote engagement model, delivering high-quality, written and verbal feedback.RequirementsHave strong relevant experience in the domain providing Tier 2/3 IT support.Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.Strong written and verbal communication skills, with a focus on supporting non-technical end users.Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.Application ProcessEasy Apply on LinkedInCheck email for next stepsParticipate in resume evaluation & interview stage
Rate negotiable
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Crossing Hurdles
Sourced from LinkedIn