Introduction Khonology is looking to onboard five IT Process Engineers on a 12-month contract to work within a highly complex service environment consisting of ageing technology and highly interconnected, interdependent systems. The successful candidates will be responsible for establishing comprehensive system documentation to improve response times, reduce operational inefficiencies, and mitigate recurring incidents.
Duties & Responsibilities Key Responsibilities
Document all existing and new processes, ensuring transparency, consistency, and traceability across the technology stack. Collaborate across departments to accurately document all end-to-end existing and new processes. Capture and maintain a comprehensive crisis management and incident log. Include root cause analysis and remediation workflows within process documentation. Support the reduction of repeat incidents and improve response agility. Ensure all processes are documented and stored within a central repository. Maintain detailed records of incident, problem, and change management activities. Identify process gaps, inefficiencies, and areas for optimisation within the IT environment. Work closely with operational and technical teams to ensure documentation accuracy and completeness. Contribute to governance and process standardisation initiatives across the organisation.
Desired Experience & Qualification Required Skills & Experience
Bachelor’s degree in Information Technology, Computer Science, Business Process Management, or a related field is beneficial. 5–7 years of experience in IT operations, process governance, or service management. Proven experience in documenting and optimising complex, cross-functional processes. Experience with incident, problem, and change management within enterprise environments. Familiarity with process mapping and documentation tools. Advanced analytical and reporting skills, including root cause and trend analysis. Excellent written communication and documentation skills. Strong stakeholder engagement and collaboration capabilities. Ability to work effectively within highly complex technical environments. Key Competencies Process Documentation & Governance Analytical Thinking Root Cause Analysis Problem Solving Attention to Detail Stakeholder Management Communication Skills Collaboration & Teamwork Adaptability in Complex Environments
Package & Remuneration R525 per hour @173 hours
Interested? Application Information
Interested candidates are encouraged to submit an updated CV outlining their relevant experience. Only shortlisted candidates will be contacted.
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