IT Operations Engineer

Key Responsibilities:IT Support & Ticket ManagementLog, manage, prioritise, and resolve IT support tickets via the approved ticketing systemProvide first- and second-line IT support (onsite and remote)Prioritise tickets based on business impact and urgencyCommunicate clearly with users and stakeholders regarding progress and resolutionEnsure tickets are accurately documented and closed with clear resolution notesIncident & Crisis ResponseRespond rapidly and decisively to high-priority incidents and system outagesDemonstrate speed of execution while maintaining structured troubleshootingEscalate and coordinate with senior engineers or external vendors when requiredMaintain calm, clear communication during incidents until full resolutionInfrastructure & Systems SupportSupport endpoints, network connectivity, servers, and cloud-hosted systemsPerform routine system health checks and preventative maintenanceAssist with backup operations and basic disaster recovery activitiesCloud & Identity (Azure Focus)Support Microsoft Azure services and cloud-based applicationsAssist with Active Directory / Azure AD user provisioning and access managementSupport Microsoft 365 / Office 365 environmentsUnderstand hybrid (on-premise and cloud) environmentsSecurity & Operational ControlsApply endpoint security controls including patching, antivirus, and MFASupport access governance and least-privilege principlesIdentify and escalate security risks or abnormal system behaviourJob Experience and Skills Required:13 years experience in IT Support, IT Operations, or Infrastructure SupportProven experience working within a ticket-based systemExposure to environments where uptime, response time, and speed of execution are criticalStrong understanding of IT infrastructure fundamentalsWindows operating systems (macOS advantageous)Microsoft 365 / Office 365Active Directory / Azure ADNetworking fundamentals (DNS, DHCP, TCP/IP)Exposure to Microsoft AzureBasic scripting or automation exposureExperience in hybrid cloud/on-prem environmentsExposure to backup and disaster recovery conceptsApply now! https://www.executiveplacements.com/Jobs/I/IT-Operations-Engineer-1259214-Job-Search-02-04-2026-10-15-06-AM.asp?sid=gumtree .special-hidden { display: none; }