Rate negotiable
Reference: HC005704-Crush-1A leading organisation within the insurance / financial services sector is seeking an experienced and strategic Head of Business Service Portfolio to lead the governance, delivery, and optimisation of enterprise-wide IT business services.This role is ideal for an operationally strong technology leader who can act as a trusted partner to executive leadership, ensuring the effective management of IT service portfolios, driving business-IT alignment, and delivering measurable business value through strong service governance and operational excellence. Location: Parktown, JohannesburgWork Model: Hybrid Duties & Responsibilities Must-Have Requirements
Bachelor’s Degree in Information Technology, Business Management, or related field (NQF Level 7 or higher) Proven experience in IT Services Management (non-negotiable) Strong background with hands-on technician/technical experience Programming experience or exposure Demonstrated experience managing IT services for business units Experience operating as a CIO support / second-in-command / senior IT leader Operationally strong with a track record of delivering results Ability to lead through others and manage cross-functional teams
Responsibilities:
Lead IT Service Management (ITSM) strategy and execution across multiple business service portfolios Oversee service portfolio management, ensuring prioritisation, governance, and value realisation of all technology-enabled initiatives Manage and optimise IT services for business, ensuring stability, availability, and continuous improvement Drive service delivery governance, ensuring delivery against scope, timelines, quality standards, and business outcomes Strengthen business-IT alignment by acting as the key interface between business leadership and technology teams Provide strong operational leadership across enterprise service delivery environments Lead delivery through cross-functional teams, driving collaboration across IT, business, risk, compliance, and external partners Oversee vendor and SLA management, ensuring accountability, performance, and service excellence Ensure adherence to governance, compliance, audit, and regulatory requirements Drive service performance reporting, risk management, and continuous service improvement initiatives
Package & Remuneration Monthly
Rate negotiable
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Humankind Group
Sourced from PNet