Guest Services Manager

Direct reports: 6-20 pax Concierge, Hotel Duty Managers, Luggage Supervisors; Guest Relation OfficersDuties:The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with standards and legislative requirements.Requirements:3 Year Hotel School Diploma or equivalent NationalQualification at a Diploma levelMinimum of 7 years experience with 3 years in a supervisory /management position in the hospitality industryPrevious experience in duty management is an advantage https://www.jobplacements.com/Jobs/G/Guest-Services-Manager-1267013-Job-Search-02-28-2026-04-07-46-AM.asp?sid=gumtree .special-hidden { display: none; }