Field Support Specialist ( Freelance / Dispatch)

<p><strong>Job Overview:</strong></p><p>We are looking for a reliable and flexible IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when it is needed for dispatch activity's</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide on-site IT support for desktops, laptops, and peripheral devices.</li><li>Install, configure, and maintain hardware and software as per organizational standards.</li><li>Perform IMAC (Install, Move, Add, Change) activities for IT assets.</li><li>Handle hardware and software troubleshooting, including break-fix support.</li><li>Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.</li><li>Manage and maintain IT inventory, including asset tracking and documentation.</li><li>Perform system imaging for laptops and desktops.</li><li>Support printer setup, troubleshooting, and network printer installations.</li><li>Assist in conference room setup, AV support, and meeting room technologies.</li><li>Provide VIP/end-user support with high-touch service.</li><li>Support Office 365-related issues and general user account troubleshooting.</li><li>Install and troubleshoot compliance/security software.</li><li>Provide support for Mac devices alongside Windows systems.</li><li>Ensure adherence to defined Service Level Agreements (SLAs).</li><li>Document incidents, resolutions, and maintain knowledge base articles.</li><li>Support after-hours activities, events, and recurring meetings when required.</li></ul><p><br></p><p><strong>Required Skills & Qualifications:</strong></p><ul><li>Strong knowledge of desktop/laptop troubleshooting and configuration.</li><li>Hands-on experience with hardware support and peripheral devices.</li><li>Basic networking knowledge including DHCP, DNS, and LAN connectivity.</li><li>Experience in printer/network printer setup and troubleshooting.</li><li>Familiarity with Office 365 support.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently in a dynamic environment.</li><li>Experience in inventory management and vendor coordination</li></ul><p></p>