Feature Analyst (Business Analyst) 6-month Contract CPT

Introduction Role: Feature Analyst Level: Intermediate to Senior (3-5+ yrs exp) Industry: Financial Services (Life Insurance etc.) Location: Hybrid Cape Town (2-3 days on site)

The Senior Feature Analyst leads the analysis and design of complex, industry aligned solutions by translating business needs into detailed functional specifications. Operating at a self-directed level, the role fosters strong cross functional relationships and collaborates closely with Product Owners, Solution Architects, Designers, and business stakeholders to drive product outcomes and ensure end-to-end alignment. This job provides thought leadership on business processes and leads solution development that promotes efficiency, scalability, and customer value. It guides and mentors other feature analysts, supporting the maturity of the practice and delivery of high-quality features. Additionally, this job supports product leadership in managing scope, stakeholder expectations, and the timely delivery of strategic initiatives.

Duties & Responsibilities  

Requirements Management | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENTPlan and coordinate the identification and elicitation of requirements; conduct analysis of those requirements for completion and alignment; document and manage requirements throughout the life of the project; and coordinate the verification of the end deliverable. Generally done at the project level. Analysis of "As Is" and "To Be" | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS Document the most complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required Business Requirements Identification | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS Elicit complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals. Enterprise Business Analysis | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENT Interpret the business need and identify solution recommendations to business problems at a business unit level. Lead the improvement efforts that are within span of control at this level. Feasibility Studies | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS Conduct feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure. Horizon Scanning | GENERAL | INNOVATION Explore and develop a detailed understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization. Business Case | GENERAL | ADVICE Manage the delivery of feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases. Documentation and Backup | INFORMATION TECHNOLOGY/DIGITAL | DATA MANAGEMENT Create and maintain complex technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur. Culture of Innovation | GENERAL | INNOVATION Promote a culture of innovation by creating solutions that boost creativity, innovation, and collaboration, such as idea generation platforms, jam sessions, and hackathons. Agile Backlog Management | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENT Review the backlog of work for a medium-sized project and reprioritize the work and the deployment of project resources to reduce costs and increase the value of the work delivered to the business. Practice Leadership | GENERAL | LEADERSHIP AND SUPERVISION Act as the practice lead to define and develop the standard of excellent practice, in line with national frameworks, standards, and legislation. Includes bringing best practice from research and latest legislative changes. Agile Development Team Facilitation | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENT Lead Scrum ceremonies, remove obstacles, and facilitate problem-solving, collaboration, and conflict resolution to enable the most effective work delivery by development teams on medium-sized projects.

Desired Experience & Qualification Experience

3–5+ years as a Feature Analyst, Business Analyst, or Systems Analyst, with at least 1 year at a senior or lead level. End-to-end requirements management (elicitation, documentation, traceability, verification) on medium to complex projects. Documenting "As Is" and "To Be" processes and defining migration steps to target capabilities. Eliciting complex requirements via interviews, workshops, workflow analysis, and document analysis. Conducting feasibility studies (technology & organizational) and cost-benefit analyses to support business cases. Hands-on Agile backlog management (prioritization, refinement, reprioritization to maximize value). Facilitating Scrum ceremonies and removing blockers to enable team delivery. Experience as a practice lead or SME defining analysis standards and best practices. Horizon scanning to assess emerging trends and their organizational impact. Promoting innovation culture (e.g., hackathons, ideation platforms). Creating and maintaining complex technical/user documentation with recoverable backups.

Qualifications & Certifications (Preferred)

Bachelor’s degree in Business, IT, Engineering, or related field. CBAP, CCBA, or PMI-PBA (strongly preferred). Agile certification (CSM, SAFe, PSPO, or IIBA-AAC).

Key Skills

Tools: Jira, Confluence, Azure DevOps, Visio, Lucidchart, Miro. Methods: Agile (Scrum/Kanban), hybrid, waterfall. Soft skills: Facilitation, stakeholder management, conflict resolution, translation between technical and business teams.