DMC Retail Travel Specialist

Location: Sandton City, Johannesburg Metro, South Africa AboutBuilt almost entirely on the strength of remarkable people who give passionately to their roles, work tirelessly, place the guest experience at the core of daily focus, and care deeply about the sustainability of communities and the environment. Every single team member makes a significant difference to the companys success and its contribution to the world, regardless of role or function. For this reason, employees are selected very carefully they are the strength and the future of the company. Key OutputsCreative planning and designing of itinerariesManaging the reservations process for bookings in a manner that ensures the guest budget is achievedHandling bookings from quote to finalising, invoicing, and issuing travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners, and colleaguesEmergency duty on a rotational basis as per the DMC Emergency BOPEarly and late shift work on a weekly rotational basisCalm and professional servicing of agents and guestsProactive selling of products and services to ensure the best possible safari experience for guestsIndependent, curious, and solution-oriented approachUpholding company values: Care of the People, Care of the Land, and Care of the Wildlife Knowledge RequiredPassion for delivering service excellenceIn-depth knowledge of Tourplan advantageousGood knowledge of South Africa, Southern Africa, and East Africa preferableWillingness and aptitude to learn Skills RequiredStrong understanding of terms and conditions, product knowledge, third-party products, and company destinationsUnderstanding of travel industry channelsAbility to interpret quantitative and qualitative data and make informed decisionsKnowledge of the different markets in which the company operatesCommercial acumen to create and implement strategySales processes and methodologiesProblem-solving skillsExperiential creativity (crafting experiences)Commitment to guest/client delightExcellent computer skills including:Tourplan (advantageous)ESS (essential)MS Office applications (Word, Excel, PowerPoint, Outlook)WETUPersonal Characteristics:Strong interpersonal skillsSense of urgencyPassion for guest delightDiligence and self-motivation to meet deadlines and remain organisedWillingness and ability to share knowledge, teach, and inspire othersExcellent communication skills (verbal, written, repo https://www.executiveplacements.com/Jobs/D/DMC-Retail-Travel-Specialist-1265804-Job-Search-02-24-2026-22-23-23-PM.asp?sid=gumtree .special-hidden { display: none; }