<p><strong>Position: Desktop Support Executive</strong></p><p><strong>Location: Cape Town (Work from office )</strong></p><p><strong>Mode: 12 Months Contract </strong></p><p><strong>24*7 rotational shift </strong></p><p><br></p><p><strong>Description:</strong></p><p>Candidate having good Service Now, excel and ppt knowledge, shall be preferred</p><p>Basic ITIL and good communication Skills is necessary for the role</p><p>Acting as a point of contact to support service users and identify and diagnose issues and problems</p><p>Categorize and record reported queries and provide solutions</p><p>Support Problem Identification</p><p>Advise users on appropriate course of action</p><p>Monitor issues from start to resolution</p><p>Escalate, if needed, unresolved problems to a higher level of support</p><p>Provide essential online security advise and support</p><p>Receives and handles requests for service, following agreed procedures</p><p>Promptly allocates calls as appropriate</p><p>Logs Incidents and Service Requests and maintains relevant records</p><p>Identifies and classifies incident types and service interruptions</p><p>Records Incidents cataloguing them by symptom and resolution</p><p>Acts under guidance to record and track reliability data for your services</p><p>Delivering Customer Services through multiple channels including human, digital, self-service and automated</p><p><br></p><p>It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.</p>
Sourced from external listing
Atain
Sourced from LinkedIn