Customer Service Agent

Introduction

Your opportunity

At Ellio, every customer conversation is an opportunity to provide reassurance, practical support and a positive customer experience.

As a Customer Service Agent, you will assist customers who use pay-as-you-go gas and electricity services. You will take ownership of a wide range of enquiries, carefully investigate each customer’s circumstances and work towards an appropriate resolution.

Where possible, you will manage customer concerns from beginning to end. This may include completing outbound follow-up calls, resolving complaints during the initial interaction or referring unresolved matters to the appropriate escalation team.

 

Duties & Responsibilities What you will be doing

Meter Installation, removals & exchanges (including Smart installs) Faults and Emergencies Debt Settings Customers with financial vulnerabilities Support Vulnerable customers, Safe & Practicable checks Consumption queries Appointment and De-appointment flows Siemens online queries Experian (For credit checking) Replacement cards and keys Providing UTRNs for Smart pay as you go customers Sending RTIs to outlets Amending electricity and gas credit Debit and credit investigations Value add products & services (Boiler care, smart solutions etc.)

Desired Experience & Qualification What you will need

Grade 12 or an equivalent Matric qualification. A clear criminal record. The ability to meet the role’s applicable credit-vetting requirements. 12 months + experience within an international contact centre environment. Uitilies Experience (Advantagous)

Package & Remuneration What is in it for you?

At Ellio, we want you to feel supported, recognised and empowered to build a career you can be proud of.

You can look forward to:

A competitive remuneration package. A shift allowance. A Weekend Hero Bonus. A monthly performance bonus of up to 20% of your basic salary. Free door-to-door transport for qualifying evening shifts ending after 7pm. Comprehensive product and role-specific training. Accredited learning programmes covering a variety of skills and development areas. A fun, supportive and collaborative working environment. Clear opportunities to learn, grow and progress in your contact centre career.

Interested? Bring your energy. Grow your potential. Make every conversation count.

If you are passionate about helping people, confident in finding solutions and motivated by delivering both great service and positive results, we would love to hear from you.