Customer Service Advisor - Retail Experience

Introduction Your opportunity

At Ellio, every customer conversation is an opportunity to make a meaningful difference.

As a Customer Service Advisor you will be responsible for providing efficient, high-quality support while maintaining a strong focus on customer satisfaction, brand representation, and commercial awareness.

This role requires a commitment to delivering consistently exceptional service to a discerning customer base, ensuring every interaction reflects excellence, care, and professionalism.

Whether you are interacting with customers across voice, email, webchat or digital channels, you will approach every conversation with care, empathy and a genuine commitment to doing the right thing.

Duties & Responsibilities What you will be doing

Provide support on a wide range of retail-related queries (orders, products, delivery, returns, and general enquiries) Use effective questioning techniques to fully understand customer needs and provide tailored solutions Deliver a personalised, premium service with a clear focus on high standards and attention to detail Empower customers by educating them on self-service options, as well as the products and solutions available Ensuring we take care of our customers and provide a positive journey whilst resolving their queries to reduce repeat contacts Achieving targets across the required operational metrics and ensuring adherence to the efficiencies around scheduled hours, absence and deliveries Work in a fast-paced, target-driven environment, consistently meeting performance and quality expectations

 

What will help you thrive

High proficiency in written and spoken English, with clear articulation and professionalism Strong communication skills, with the ability to confidently engage with a high-end customer base Excellent active listening and questioning techniques to fully understand customer needs Strong customer-centric mindset, with a passion for delivering exceptional service Ability to handle complex or high-expectation interactions with confidence and professionalism Strong problem-solving ability with attention to detail Proven time management and multitasking skills in a fast-paced environment High level of adaptability and resilience Moderate to advanced computer literacy and system navigation skills

Desired Experience & Qualification What you will need

Grade 12 or an equivalent Matric qualification. A clear criminal record. The ability to meet the role’s applicable credit-vetting requirements. Between 6 to 12 months’ experience within an international contact centre environment. High end retail

Package & Remuneration What is in it for you?

At Ellio, we want you to feel supported, recognised and empowered to build a career you can be proud of.

You can look forward to:

A competitive remuneration package. A shift allowance. A Weekend Hero Bonus. A monthly performance bonus of up to 20% of your basic salary. Free door-to-door transport for qualifying evening shifts ending after 7pm. Comprehensive product and role-specific training. Accredited learning programmes covering a variety of skills and development areas. A fun, supportive and collaborative working environment. Clear opportunities to learn, grow and progress in your contact centre career.

Interested? Bring your energy. Grow your potential. Make every conversation count.

If you are passionate about helping people, confident in finding solutions and motivated by delivering both great service and positive results, we would love to hear from you.