Customer Service Administrator 3-month fixed term contract

Introduction We are looking for a customer-focused and highly organised Customer Service Administrator to join our team on a fixed-term contract. This role is responsible for ensuring customer orders are processed accurately and on time while delivering exceptional service that strengthens customer relationships and supports business performance. Duties & Responsibilities Capture and process customer orders accurately and within agreed timelines.Manage order confirmations, pricing, lead times and delivery schedules.Act as the primary point of contact for allocated customers.Resolve customer queries, complaints, returns, credits and debits efficiently.Monitor stock availability and proactively communicate with customers and Sales.Liaise with Finance, Warehouse, Transport and Planning teams to ensure seamless order fulfilment.Maintain accurate customer and product master data.Prepare and distribute order status and customer service reports.Identify process improvements and contribute to continuous service excellence. Desired Experience & Qualification Matric.Customer Service and/or Order Management qualifications will be advantageous.3–5 years' experience in a customer service or order management environment.Strong ERP system experience.Experience with Requests for credits and claims Advanced Microsoft Excel skills.Good understanding of order management and warehouse/inventory processes.Excellent communication, planning and problem-solving skills.Exceptional customer service orientation.High attention to detail and accuracy.Ability to prioritize multiple tasks in a fast-paced environment.Strong collaboration and stakeholder management skills.A proactive, solution-driven approach to resolving customer issues.