About Us Do You Have What It Takes?
Are you energetic and an innovative out of the box thinker? Do you have a great “can-do” attitude? Are you passionate about providing exceptional service and solutions that matter? Do you enjoy working in a high paced ever-changing environment?
Our employees are the heartbeat of our business and are our top priority as we believe an empowered and engaged workforce enables the vision/ purpose of Altron FinTech. We would not achieve the success we do without their continued passion, dedication, and innovation. Through teamwork we co-create and collaborate to deliver value for our customers, partners and communities. We are inclusive and believe in the strength that lies in the diversity of our people. We are committed to providing meaningful and challenging work while growing our employees to achieve personal career growth and have fun doing it. As part of the Altron Group, we champion leadership that is ethical, visionary, inspiring and values based.
Our Company
Altron FinTech operates as a division of Altron, a market leader in the ICT sector. For over 50 years, Altron has been at the forefront of addressing society’s challenges by delivering end-to-end technology solutions that have an impact on businesses and society, through innovation that matters.
Altron FinTech operates within the financial technology space. Our lines of business complement each other in the provision of secure transaction solutions to our customers. Our solutions include debit order processing, payment and switching services, card personalisation and issuance, credit management software as well as debit and credit card payment solutions. In addition to this we also provide person-to-person payments and value-added services to the consumer market.
Key Responsibilities Conduct structured telephonic interviews with new customers during onboarding to capture their experience across all touchpoints. Engage with existing customers at key stages to gather feedback on solutions, systems, and user experience. Carry out off-boarding interviews with customers who are transitioning away, collecting honest feedback to inform retention and product strategy. Document all findings accurately and consistently using approved templates and systems. Record customer responses and insights in designated CX tracking platforms (including Lumoa and DevOps). Identify recurring themes, pain points, and positive trends, and highlight these to the Marketing Manager weekly. Work closely with Business Partners to coordinate interview scheduling and ensure smooth customer communication. Share relevant customer insights with internal teams to support continuous improvement of solutions and systems. Serve as a warm, professional point of contact during interviews, embodying Altron FinTech’s “because you matter” ethos. Ensure customers feel heard, respected, and valued in every interaction. Escalate urgent concerns or complaints identified during interviews to the relevant team immediately.
Qualification & Experience Bachelor’s Degree in Marketing or a BCom Degree.
2–4 years of experience in a customer-facing, research, or CX-related role. Proven experience conducting structured interviews, customer surveys, or qualitative research (telephonic experience will be an advantage). Strong background in data capturing, reporting, and identifying trends from qualitative feedback. Prior exposure to CX platforms such as Lumoa (or similar) will be advantageous. Experience within the South African financial services or fintech sector will be considered an advantage.
Package & Remuneration Market Related
Sourced from external listing
ALTRON FINTECH
Sourced from PNet