Client Services Intern (Fixed term contract: 12 months)

Purpose The main purpose of the Client Services Intern is to execute the business processes effectively, efficiently and to achieve personal performance targets.

Key Areas of Responsibility To meet and exceed our customers expectations by dealing with their queries, concerns and complaints in a friendly, facilitative and flexible manner. To proactively manage all customer contact and ensure that service levels are achieved. 

Key Responsibility Areas

To respond in a friendly, supportive, helpful and timely manner to all customers who contact the NCC via telephone; To provide customers with accurate, relevant and useful information; To resolve all queries at the first point of contact; To update all records and contact history and ensure data accuracy and integrity; Awareness of work surroundings in order to achieve departmental goals and KPIs; Ability to work in a team environment; Ability to capture data for analytical reporting; Ability to manage and take responsibility for own time, workload and personal development; Quality of calls to be reviewed for training purposes. 

Qualification and Skill Requirements

Any degree or 3 year diploma; Ability to speak vernacular language (advantageous)

Core Competencies and Personal Characteristics Core Competencies

Good listening skills; Excellent communication skills; Ability to adapt to change easily; Problem solving ability; Strong customer centric focus.

 

Personal Characteristics

Self assertive; Self motivated; A high sense of responsibility; A quick learner who is passionate about quality; Energetic and People positive.

Disclaimer All vacancies advertised by Clientele Limited on Pnet are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act.

We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic.

Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated.

By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes. 

If you have not received a response within 30 days of the closing date, please consider your application unsuccessful. However, your information may be retained for future opportunities unless you request otherwise.