Introduction The Call Centre Agent will be responsible for handling inbound and outbound calls from customers, providing product information, processing orders, resolving customer queries, and ensuring excellent customer service related to the company’s paint and coating products. The role plays a key part in maintaining customer satisfaction and supporting sales operations.
Duties & Responsibilities
Answer incoming customer calls in a professional and timely manner. Provide accurate information about paint products, colours, finishes, and related services. Assist customers with product selection based on their requirements. Process customer orders, quotations, and enquiries. Capture and update customer information on the company system. Handle customer complaints and resolve issues efficiently. Follow up on customer orders and delivery status. Liaise with internal departments such as sales, warehouse, and logistics to ensure smooth order processing. Maintain knowledge of current promotions, product ranges, and company policies. Meet call centre performance targets and service level agreements. Maintain a high level of professionalism and customer satisfaction
Desired Experience & Qualification Qualifications
Grade 12 (Matric). Sales or customer service certification. 3 years experience in the call centre field
Experience
Experience in the paint, hardware, or construction industry. Knowledge of paint products, colours, and coatings. Computer literate (MS Office and CRM systems). Excellent verbal and written communication skills. Strong problem-solving and customer service skills. English and Afrikaans (spoken and written)
Sourced from external listing
CSG Resourcing
Recruitment Agency
Sourced from PNet