AML Refresh Team Leader (6 Month Contract)

We are seeking an experienced AML Refresh Team Leader to lead a team of analysts within a high-volume AML refresh programme in a financial services environment.This is a Johannesburg-based contract role, suited to a hands-on leader who can balance delivery, team performance, and customer engagement within a regulated, high-pressure context.You will be responsible for driving team performance, ensuring quality and compliance across CDD reviews, and managing escalations and stakeholder communication. This is a hybrid role which requires the individual to be based at our offices in Rivonia 3 days a week.Key Responsibilities and Output Areas Include: Team Leadership & DeliveryLead, guide, and manage a team of AML Refresh Analysts to deliver on project objectives.Assign work, monitor workloads, and ensure timely completion of CDD reviews.Ensure adherence to AML refresh procedures, contact strategies, and record-keeping standards.Performance Management & Quality AssuranceMonitor individual and team performance against defined metrics and targets.Implement quality assurance frameworks to ensure accuracy and consistency of outputs.Provide coaching, feedback, and support to improve performance and capability.Workflow & Process OptimisationDesign and manage efficient workflows for CDD reviews, ensuring balanced resource allocation.Identify bottlenecks and drive process improvements to enhance productivity and compliance.Escalations & Stakeholder EngagementAct as the escalation point for complex or high-risk cases and customer issues.Engage with internal stakeholders, including compliance, legal, and regulatory teams.Prepare and present performance and operational reports to leadership.Customer Interaction & Call Centre LeadershipSupport the team in managing high-volume customer interactions and escalated queries.Handle difficult or complex customer engagements professionally, ensuring service and compliance standards are met.Risk & Compliance OversightIdentify and manage risks within the AML refresh process.Ensure alignment with regulatory requirements and internal compliance standards.Key RequirementsProven experience leading teams in AML, KYC, or compliance-driven environmentsStrong experience in call centre or high-volume customer engagement environmentsDemonstrated ability to manage escalations and difficult customer interactionsStrong leadership, coaching, and performance management capabilityExcellent communication, stakeholder management, and problem-solving skillsHigh resilience and ability to operate under pressureTechnical & Domain KnowledgeStrong understanding of AML frameworks, CDD processes, and regulatory requirementsExperience in quality assurance, workflow management, and performance trackingExposure to financial services compliance environments, ideally within large-scale programmesPlease Note: As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification. iqbusiness is committed to sustainable growth and transformation. We embrace diversity and employ previously disadvantaged individuals.